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Retail-only solutions and army provider, Retail Assist, has announced that it has secured a three-year indenture from The White Business to maintain the seller s store systems hardware in joint venture with Toshiba TEC Corporation.

The White Business is one of the UK s fastest-growing multi-channel retailers. What began in 1994 as a view for beautifully designed affordable residence accessories, principally in white, has become a stage for the means market. The White Business is today one of the UK s pre-eminent brands with 21 retail outlets, 16 unsolicited mail per time and a thriving online store.

Marc Harper is IT Support Administrator at The White Company. He explains: Following our mixture of new software for point-of-sale and back-office, we looked hard at our existing hardware protection services. We didn t feel confident that these army were cost-effective and responsive, could maintain a stable store environment, and were capable of groundwork our spreading out plans.

The White Business has subsequently chosen Toshiba TEC to deliver on-site hardware protection for 54 tills and 31 PCs, via Retail Assist. The service operates between the hours of 09.00 to 17.30 Monday to Saturday and 11.00 to 17.30 on Sundays.

Through a dedicated phone booth figure for The White Company, Retail Assist proactively manages store protection calls via its Help Small table and coordinates Toshiba TEC s doings to deliver against service stage agreements. As the primary top of contact, Retail Assist provides an relation administration service and is responsible for call administration through to resolution. It also looks after all stores-based roads as well as call coverage and contractor management. Bespoke coverage creates real-time rank info on every call.

www.Retail-assist.Com www.Merret.Com

Retail Assist is a leading retail-only solutions and army company, providing UK and international retailers with end-to-end commerce applications boon a comprehensive variety of army that reduce costs, optimise retail operations and support higher revenues.

The corporation recently became the first retail-only IT army contractor to be awarded ISO 20000 endorsement by the BSI.

Retail Assist trade include Harvey Nichols, Selfridges, Earth Responsibility Free, Paperchase, adams kids, Warehouse, Principles, The Shoe Studio, Oasis, Coast, Reaper Group, Odin Retail, Tec7, Bodas, Burberry, A Wear and La Senza.

In Products, it excels in developing, integrating, deploying and supporting customised Cranium Place of work and Supply Sequence systems that extend from merchandising through refill and backing to e-commerce. These include its award-winning Merret supply succession solution. Merret is a real-time, multi-currency, multi-channel merchandising, warehousing and collection control clarification that covers all areas of the retail supply course of action with the immunity of EPoS. Through working with third-parties, Retail Assist also integrates and delivers EPoS systems. Merret capabilities include creation content, purchasing, warehousing, replenishment, inward and outward distribution, store back-office, retail financials, in-season planning, CRM statistics capture and reporting, and commerce intelligence.

In Managed Services, Retail Assist s proven hand-outs include 24 7 Help Desk, Technical Services, Operations, Facts Centre, Hardware Maintenance, and Blow Recovery.

The corporation s Managed Solutions dissection brings together hardware, software applications and army in a cost-effective package for smaller retailers. This provides them with the return and levels of service usually only experienced by large companies. Solutions are hosted and costed as affordable, revenue-based expenditure.

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