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Roberts Garages is a family-owned assembly of garages in Sport shirt founded in the late 1950s. The promotion s first garage consisted of a gas pump in the backyard of originator Frank Roberts home. Since then, the promotion has flourished and grown into a locally respected promotion employing 50 body across three busy sites. Indeed one of the sites was in the Guinness Tome of Account for promotion the highest total of coal from a single pump in a 24 hour period.

As well as having full gas facilities, each spot also skin texture a expediency store promotion a wide collection of groceries, and one spot includes an off-licence.
Despite the augmentation and involvedness of our operation, and the information that all of our sites have long gap hours every daylight hours of the year, we have maintained a standing for friendly, helpful body and class products. In many conduct we are the modern bend superstore and our patrons rely on us to be open all hours and to collection almost everything, said Colin Roberts, administration director, Roberts Garages.

The promotion purchased its first POS idea 30 being ago and has always had a strategy of investing in the very latest knowledge to streamline its information doling out and accounting systems. The increasing involvedness of the promotion income that the promotion has come to rely heavily on its POS system, and therefore requires a high standard of support from its suppliers.

Historically, Roberts Garages had received satisfactory service and support from its POS supplier. However, a few being ago, shortly after it acquired a new POS system, the condition changed dramatically as the body that Roberts had grown to expectation left the supplier.

We began to have major evils with the support we received from our supplier, and on several occasions had to wait being - and sometimes even weeks - for help, and even then the support body didn t seem to know what to do. Some of the developments and upgrades to the idea that we had been promised also failed to materialise, explained Roberts.

It became clear that Roberts Garages needed to find a new POS broker that could provide a modern POS idea and deliver the professional levels of support the promotion required.

Roberts Garages chose to replace its POS idea with Torex LUCAS-POS for gas after reviewing a numeral of POS systems on the market. Torex LUCAS-POS for gas offers a podium independent answer specifically designed for the fuel and expediency market. The software meets major international engineering principles including IFFS and ARTS and allows for both wet and dry collection to be purchased in a single transaction.

Roberts assessment to choose Torex LUCAS-POS for gas was based on two key criteria: functionality and support. When it came to support, Torex body proved themselves almost immediately when the previous donor went out of promotion and left Roberts Garages in the lurch with refusal support for its existing POS system.

Torex people really helped us out in a calamity and worked with us to keep our POS idea operation while setting up the putting in place of the Torex system. They clearly valued our business, said Roberts.

Furthermore, Torex LUCAS-POS for gas met the bulk of Roberts Garages requirements, and Torex was able to develop new skin texture condition Roberts Garages needed additional functionality to drive its promotion forward.

Torex was also committed to enhancing Robert Garages allegiance tag scheme, which is used by more than 12,000 patrons 30 of it s patrons . In addition, 35 percent of Robert s Garages promotion is through 2,500 local patron accounts, the information for which is held in its back-office systems. Therefore, it was essential that the new POS idea supported the allegiance tag idea and integrated with the promotion s rear agency idea Genesis, from Proteus Software. To keep these programmes running, Torex committed to developing any additional amalgamation convention that was needed.

On installation, the squad had done many hours of in-house testing and training, and were always available condition any issues arose during the implementation. We had what seemed like a direct column to Torex offices at times. Nothing was ever too much problem and I must say that we are extremely pleased with the last part effect the support squad was second to none, said Roberts.

Roberts Garages has seen a range of reimbursement from the new system. For example, the compact life and lack of electrical organism associated with the POS hardware saves freedom and minimises the occasion for cables to be inadvertently unplugged.

But most importantly Roberts Garages now has a stable and reliable POS idea with very little downtime, which is a major profit to both body and customers.

I am absolutely confident that we made the right pick in choosing Torex to be our fuel and expediency POS provider. We have certainly achieved our goals for our POS system, and the support Torex provides us ensures that not only are we very happy, but our patrons are too, said Roberts.

Moving forward, Roberts is setting up to look at additional Torex solutions including integrated CCTV and Exterior Compensation Terminals, creation clear his promise to deploying the latest knowledge to develop his successful family unit promotion further as well as provide the best patron practice possible.

About Torex LUCAS-POS for petrol

Torex LUCAS-POS for gas is an open standards-based POS answer designed specifically to meet the desires of gas and expediency retailers, providing them with a flexible and scalable idea to meet their patron service requirements. Administration on Java, Torex LUCAS-POS for gas can run on either Windows or Linux machines, ensuring that retailers can profit from an open, platform-independent answer that is highly configurable and quick to implement. As it is based on the ARTS Records Representation and uses open XML based interfaces, Torex LUCAS-POS for gas can also integrate with heritage courtyard tools and imbursement systems, retail management, merchandising and collection solutions.

About Torex - www.Torex.Com

Torex has 20 being practice of working in corporation with the planet s most forward-thinking retail, fuel and expediency and kindness brands to entice, engage and retain their customers.

Over 7,000 patrons worldwide depend on our proven, best-in-class solutions and knowledgeable engineering experts to help them identify, define and deliver a more personal and qualitative practice for each customer, and to maximise profitability, increase ROI and achieve competitive advantage. Torex patrons include McDonald s Corp., Tesco, Selfridges and Argos.

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